Customer Care

Customer Support & Grievances

Questions about an order, a product, or an unresolved concern? Reach us directly — we acknowledge every complaint within 24 hours and work to resolve it within 15 working days.

Get in Touch

Email: pranore.socials@gmail.com

Phone: +91 9925001919

Support Hours: Monday to Saturday, 9am – 6pm IST

How to Raise a Request

  1. Contact us at pranore.socials@gmail.com or +91 9925001919 with your order number (for order queries) and a description of the issue. Photos help for damaged or incorrect deliveries.
  2. We acknowledge your complaint within 24 hours with a reference for follow-up.
  3. We work to resolve the matter within 15 working days.

Grievance Officer

For formal complaints or unresolved concerns, please reach out to our Grievance Officer:

Nilay Rameshchandra Shah

2, Divyamurti Apartment, Vishwakunj Cross Road, Paldi, Ahmedabad, Gujarat 380007, India.

Email: pranore.socials@gmail.com

Phone: +91 9925001919

Order Support

For shipping, delivery, returns, or refund related queries, please see our Shipping & Delivery, Cancellation, Returns & Refunds and Checkout Policy pages.